RMA - Return Material Authorization
Dear customer,
to ensure an efficient and smooth RMA-proce-
dure we kindly ask you to note following points:
1. RMA-Number/RMA Notice
Please fill in the RMA form and send it to us.
After that you will receive a RMA number and
RMA authorization document to be included with
the consignment.
2. Serial Number
If you would like to return several parts with
identical part numbers you only have to fill
in the form once. It is necessary, however, to
fill in the serial number for each device.
In case of a return with different parts please
fill in one separate form for each. For a quick
and clear identification of the parts we require
the serial numbers as well.
3. Error Description
Please take care to include a clear and detailed
description of the observed problem or failure.
This avoids unnecessary queries and delays.
4. Contact Person
We require the data of your
• Commercial contact for the delivery of RMA
notice, quotation and invoice - if necessary
• Technical contact for technical questions
5. Processing Chargeable Repairs
This procedure applies to repairs beyond the
warranty period or which are own fault or fault
of third parties.
The period for the written acceptance of the
repair quotation is 15 working days.
If you do not wish the chargeable repair we will
invoice the costs accrued until then. These costs
will be also charged if we have not received a
feedback within 15 working days after submitting
our repair offer.
6. Packaging
Goods returned to us in non-proper packaging
will be considered as customer caused faults
and cannot accepted in any case as warranty
repairs. Ideally, you return the goods in the
original packaging.
Many thanks for your efforts! |
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